Frequently Asked Questions
Trusted answers to women’s hygiene and wellness questions
🌸 PRODUCT & USAGE
Are Shelay products safe for daily use?
Yes, our formulas are clinical-grade and designed specifically for consistent, daily care to maintain your natural balance.
Can I use the intimate wash daily?
Absolutely. Our hygiene wash is soap-free and pH-balanced, making it gentle enough for your daily shower routine.
What does "external use only" mean?
This means the products should be applied only to the outer skin and vulva area. They are not intended for internal use or douching.
Is mild tingling normal when using the Intimate Glow Serum?
A slight, brief tingling can occur as the active brightening ingredients begin to work on your skin. However, it should subside quickly and not cause discomfort.
Can I use these products on sensitive skin?
Yes! Shelay is formulated for the most delicate skin. Our serum is fragrance-free and our mist is alcohol-free to prevent irritation.
Are these products suitable for all ages?
Our products are designed for adult women and teenagers who have started their menstrual cycles and are looking for safe, effective intimate care.
🌸 INGREDIENTS & SAFETY
Are Shelay products halal?
Yes, we use clean, ethical ingredients and our formulations do not contain any prohibited substances or animal-derived bypass.
Are Shelay products pH-balanced?
Yes. Every product is strictly tested to match the natural acidic pH of your intimate area (between 3.5 and 4.5) to prevent infections.
Do your products contain harsh chemicals?
No. We are 100% free from sulfates, parabens, and harsh synthetic dyes that can disrupt your skin’s natural barrier.
Is the mist alcohol-free?
Yes. Our mist provides instant freshness with zero alcohol, ensuring there is no stinging or dryness upon application.
Should I stop using the product if irritation occurs?
While our products are hypoallergenic, every skin is unique. If you experience persistent redness or itching, discontinue use and consult a professional.
🌸 PREGNANCY & MEDICAL CONCERNS
Can I use Shelay products during pregnancy and breastfeeding?
Our ingredients are non-toxic and safe; however, due to hormonal changes during this time, we always recommend showing our ingredient list to your doctor before use.
Can these products treat infections and medical conditions?
No. Shelay products are for cosmetic care, brightening, and hygiene maintenance. They are not intended to cure medical conditions or infections.
Can I use these products if I have an active infection?
If you have a known infection (like a yeast infection or BV), we recommend completing your medical treatment before returning to your Shelay routine.
🌸 DELIVERY & PAYMENT
What are your delivery charges?
We offer flat-rate shipping across Pakistan. Good news Shipping is completely free on all Bundle orders!
How long will my order take to deliver?
Standard delivery takes 3–5 working days. Once your order leaves our warehouse, it is handled by our official courier partner, Postex, and you will receive a tracking update immediately.
Is Cash on Delivery (COD) available?
Yes, we offer Cash on Delivery nationwide so you can pay conveniently at your doorstep.
Is online payment available?
Yes! To make shopping easier, we accept payments via Credit Cards, EasyPaisa, and Direct Bank Deposits.
🌸 PACKAGING & RETURNS
How will my order be packaged?
We believe the unboxing experience should be special. Every order is delivered in a Shelay Branded Signature Pink Box.
What if I want discreet packaging?
Your comfort is our priority. If you prefer your order to be shipped in a plain, discreet box with no branding or product descriptions on the outside, simply let us know in the "Order Notes" at checkout or message us on WhatsApp.
Can I return or exchange the product?
Due to hygiene reasons, opened or used intimate care products cannot be returned. Please contact our support team if you receive a damaged or incorrect item.
🌸 SUPPORT & CONTACT
How can I contact Shelay?
We’d love to hear from you! You can reach us via WhatsApp at +92 336-9858333 or email us at support@theshelay.com or shelayofficial@gmail.com.
Is my privacy protected?
Yes. Your privacy is extremely important to us. From your browsing data to your shipping label, we ensure all customer information is handled securely and remains strictly confidential.